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Shipping, Return & Refund Policy

Last Updated: July 9, 2026

This Shipping, Return & Refund Policy explains how GenzLifes (“GenzLifes“, the “Company“, “we“, “us“, or “our“) processes orders, ships products, and handles returns and refunds for purchases made through our website.

By placing an order with GenzLifes, you agree to the terms outlined in this Policy.

Shipping Policy

Order Processing

  • All orders are processed after successful payment confirmation or order verification for eligible Cash on Delivery (COD) orders.
  • Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
  • During sales, festivals, or periods of high demand, order processing may take additional time.
Shipping
  • GenzLifes delivers products across India through trusted courier partners.
  • Shipping timelines may vary depending on your delivery location and courier service availability.
  • Estimated delivery is generally 3–7 business days, although deliveries to remote locations may require additional time.
Shipping Charges
  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Any promotional free shipping offers will be clearly mentioned on the website.
Order Tracking

Once your order has been shipped, you will receive shipment confirmation along with tracking details via SMS, WhatsApp, or email, where applicable.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier partner delays
  • Government restrictions
  • Incorrect shipping information provided by the customer
GenzLifes is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

GenzLifes is not liable for delivery failures or delays resulting from incorrect or incomplete addresses submitted during checkout.

Additional shipping charges may apply for re-dispatch of returned shipments.

Return Policy

Due to the nature of wellness and dietary supplement products, GenzLifes does not accept returns of products that have been opened, used, or consumed for reasons of hygiene, health, and customer safety.

Returns may only be accepted under the following circumstances:

  • Incorrect product received.
  • Product received in a damaged condition.
  • Product received with manufacturing defects.
  • Package received in a tampered condition.
  • Missing items in the shipment.
To request a return, customers must notify GenzLifes within 48 hours of delivery by contacting our customer support team.

Customers may be required to provide:

  • Order Number
  • Photographs of the product
  • Photographs of the shipping package
  • Unboxing video (if available)
Failure to report the issue within the specified time may result in rejection of the return request.
Non-Returnable Items

The following items are not eligible for return:

  • Opened products
  • Used products
  • Products with broken safety seals
  • Products damaged due to customer misuse
  • Products purchased during clearance or promotional sales, unless defective
  • Products returned without original packaging
Refund Policy

Refunds will only be approved after verification of the reported issue.

If your refund request is approved:

  • Refunds for prepaid orders will be credited to the original payment method.
  • Processing times depend on your bank or payment provider and may take 5–10 business days after approval.
  • Cash on Delivery (COD) refunds, where applicable, will be processed through bank transfer or another mutually agreed method.
Shipping charges are generally non-refundable unless the error occurred due to GenzLifes.
Replacement Policy

Where appropriate, GenzLifes may choose to replace the product instead of issuing a refund.

Replacement requests are subject to product availability and verification.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation requests cannot be guaranteed.

If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method.

Refused Deliveries

If a customer refuses to accept a delivered order without a valid reason, GenzLifes reserves the right to:

  • Decline future Cash on Delivery (COD) orders.
  • Recover applicable shipping or handling charges where permitted by law.
Contact Us

For any shipping, return, replacement, or refund-related questions, please contact us:

GenzLifes

Business Hours: Monday to Saturday – 10:00 AM to 6:00 PM

We are committed to providing prompt assistance and resolving customer concerns in a fair and transparent manner.