Terms and Conditions
Welcome to GenzLifes. These Terms and Conditions ("Terms") govern your access to and use of our website, products, services, and any purchases made through our website, Instagram, Facebook, WhatsApp, or other online platforms operated by GenzLifes.By accessing our website, placing an order, or purchasing any product, you agree to be legally bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or purchase our products.
1. About GenzLifes
GenzLifes is a wellness and nutrition brand offering herbal and dietary wellness products. Our current product range includes:Sexual Wellness Powder
Sexual Wellness Capsules
Ashwagandha Supplement
Moringa Supplement
Our products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved by applicable regulatory authorities.
2. Eligibility
You must be at least 18 years of age to purchase products from GenzLifes. By placing an order, you confirm that:
You are at least 18 years old.
You have the legal capacity to enter into a binding contract.
The information you provide is accurate and complete.
We reserve the right to refuse service or cancel orders if false information has been provided.
3. Product Information
We strive to provide accurate descriptions, images, ingredients, and pricing of all products.
However:
Product packaging may differ slightly from website images.
Product colors may vary depending on screen settings.
We reserve the right to modify product descriptions, prices, packaging, ingredients (where legally permitted), or discontinue products without prior notice.
All products should be used only according to the instructions provided on the packaging.
4. Health Disclaimer
Our products are herbal and dietary wellness supplements.
They are not intended to replace professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before using any supplement if you:
Are pregnant or breastfeeding.
Have any medical condition.
Take prescription medications.
Have allergies to any ingredients.
Do not exceed the recommended dosage.
If any allergic reaction or unexpected side effect occurs, discontinue use immediately and consult your healthcare provider.
Results may vary from person to person depending on age, lifestyle, diet, metabolism, medical history, and other factors.
We do not guarantee identical results for every customer.
5. Sexual Wellness Products
Our Sexual Wellness Powder and Sexual Wellness Capsules are intended only for adult consumers.
These products are designed as herbal wellness supplements and should not be considered medicines or treatments for sexual disorders unless specifically approved by applicable authorities.
Individual experiences may vary.
No specific performance or health outcome is guaranteed.
6. Pricing
All prices are listed in Indian Rupees (INR).
Prices may change without prior notice.
Applicable taxes, shipping charges, and handling fees may be added during checkout.
We reserve the right to cancel orders caused by pricing errors or technical issues.
7. Payment
We accept secure online payments through approved payment gateways.
Accepted payment methods may include:
UPI
Debit Cards
Credit Cards
Net Banking
Wallets
Cash on Delivery (where available)
Orders will be processed only after successful payment confirmation, except for eligible Cash on Delivery orders.
8. Order Acceptance
Receiving an order confirmation does not guarantee acceptance.
We reserve the right to:
Cancel orders.
Limit quantities.
Reject suspicious transactions.
Refuse service to any customer.
Verify customer information before dispatch.
If payment has already been made, eligible refunds will be processed according to our refund policy.
9. Shipping Policy
We aim to dispatch orders promptly.
Delivery times may vary depending on:
Location
Courier availability
Weather conditions
Public holidays
Government restrictions
GenzLifes is not responsible for courier delays beyond our control.
Customers are responsible for providing accurate shipping addresses.
Incorrect addresses may result in additional shipping charges.
10. Cancellation Policy
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may not be possible.
Refund eligibility depends on our Refund Policy.
11. Return and Refund Policy
Due to hygiene and safety reasons, health supplements and wellness products cannot generally be returned after delivery unless:
The wrong product was delivered.
The product arrived damaged.
The product is defective.
The package was tampered with during transit.
Customers must report such issues within 48 hours of delivery along with photographs or videos.
Approved refunds will be processed to the original payment method within the applicable processing period.
Shipping charges are generally non-refundable unless the error occurred on our part.
12. Customer Responsibilities
Customers agree:
Not to misuse our website.
Not to provide false information.
Not to engage in fraudulent transactions.
Not to copy our content without permission.
To use products only as directed.
13. Intellectual Property
All content on the GenzLifes website including:
Logo
Brand name
Product names
Images
Videos
Graphics
Product descriptions
Designs
Website content
is owned by GenzLifes and protected under applicable intellectual property laws.
Unauthorized copying or reproduction is prohibited.
14. Instagram, Facebook and Meta Advertising
GenzLifes may promote products through:
Instagram
Facebook
Meta Ads
WhatsApp
Other digital advertising platforms
Advertisements are intended for informational and promotional purposes only.
Customers should always read product labels and descriptions before purchasing.
Advertisements should not be interpreted as medical advice.
15. User Reviews
Customers may submit reviews, ratings, comments, or testimonials.
By submitting content, you grant GenzLifes permission to display, reproduce, publish, and use such content for marketing purposes.
We reserve the right to remove inappropriate, offensive, or misleading content.
16. Privacy
Your privacy is important to us.
We collect customer information only for:
Processing orders
Customer support
Marketing (with consent where required)
Delivery
Legal compliance
We do not intentionally sell your personal information to third parties.
17. Limitation of Liability
To the maximum extent permitted by law, GenzLifes shall not be liable for:
Indirect damages.
Incidental damages.
Consequential damages.
Loss of profits.
Personal decisions made based on product information.
Delays caused by third-party delivery partners.
Misuse of products.
Our total liability shall not exceed the purchase price of the product concerned.
18. Force Majeure
GenzLifes shall not be responsible for delays or failure to perform due to events beyond our reasonable control, including natural disasters, pandemics, strikes, internet outages, transportation disruptions, government actions, or other unforeseen circumstances.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts where GenzLifes is legally registered.
20. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time.
Updated versions will be published on our website.
Continued use of our website after changes constitutes acceptance of the revised Terms.
21. Contact Us
If you have any questions regarding these Terms and Conditions, you may contact us using the contact details published on the official GenzLifes website.
Important Disclaimer
GenzLifes products are intended as herbal wellness and dietary supplements only.
Statements made regarding these products have not necessarily been evaluated by applicable regulatory authorities unless specifically stated.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary.
Customers should consult a qualified healthcare professional before beginning any supplement regimen, particularly if they have existing medical conditions, are pregnant, breastfeeding, or taking prescription medications.